American Express

RETURN & REFUND POLICY

CANCELLATIONS

You may request to cancel your order at any time before the order has been marked as “Dispatched” in our system. An order is considered dispatched once a shipping label has been generated, a tracking number assigned, or the item has entered the final shipping process.

For cancellations made before dispatch, a 5% cancellation fee will be deducted from your refund to cover non-refundable payment processing costs.

Pre-Order Items

Items labeled as “Pre-Order” are not yet released and will ship on or after the listed release date at the time of purchase.

If you wish to cancel a pre-order, the following terms apply:

—•-Cancellations made 30 or more days before the listed release date qualify for a full refund with no cancellation fee.

—•-Cancellations within 30 days of the release date may be subject to the standard 5% cancellation fee, or may be declined if the order is already in fulfillment.

—•-If the release date is delayed by the manufacturer or publisher by more than 14 days, you may cancel your pre-order at any time before it ships for a full refund with no cancellation fee.

The “expected release date” is based on information available at the time of purchase and is subject to change by the manufacturer or distributor.

Limits & Abuse Prevention

We reserve the right to limit or deny cancellation requests from customers showing patterns of excessive cancellations or suspected abuse.

RETURNS

We offer a 30-day return window. You must initiate your return within 30 calendar days of receiving your order, as confirmed by tracking data.

Return Eligibility

To qualify for a return:

—•-The item must be sealed, unused, and in its original condition.

—•-All original packaging, inserts, tags, and accessories must be included.

—•-A valid Return Merchandise Authorization (RMA) number must be obtained from us before sending any item back.

Approved returns must be shipped within 7 days of receiving RMA approval. Returns shipped after this period may be denied.

Non-Returnable Items

Unless damaged or defective, the following items are not eligible for return:

—•—Opened or unsealed trading card products (e.g., booster packs, booster boxes, starter decks).

—•-Opened board games or miniatures.

—•-Pre-owned or secondhand items.

—•-Digital or downloadable content (e.g., codes, PDFs, redemption cards).

—•-Limited edition or pre-order exclusives clearly marked as “Non-Returnable” at checkout.

Items returned with signs of opening, tampering, resealing, or misuse will be declined for refund or exchange.

DAMAGES & ISSUES

Please inspect your order immediately upon delivery. If an item arrives damaged, defective, or incorrect, you must contact us within 3 calendar days of delivery (per tracking confirmation).

To report an issue, email us at returns@thejollyrogerstore.com with:

—•-A description of the issue

—•-Clear, high-resolution photos of:

——•-The damaged or defective item (from multiple angles)

——•-The shipping box

——•-The original label and any visible damage

Once verified, we will offer a resolution, which may include:

—•-A replacement item

—•-A full or partial refund

—•-Store credit

Important:

Claims submitted after 3 days of delivery may not be eligible for resolution. Items with signs of intentional damage or misuse are not eligible for compensation.

EXCHANGES

We offer exchanges only for items that arrive damaged or defective.

To qualify for an exchange, you must:

—•-Inspect your order upon delivery.

—•-Contact us within 3 calendar days.

—•-Provide clear photos (see "Damages & Issues" section).

If a replacement is unavailable, we will offer a full refund or store credit. If you prefer not to receive a replacement, a refund may be issued instead.

Important:

—•-Exchanges will not be issued without prior approval.

—•-Items with intentional damage or misuse are not eligible.

—•-We do not offer exchanges for buyer’s remorse, wrong size ordered, or change of mind.

REFUNDS

Once we receive your return, we will inspect it to ensure it meets all criteria:

—•-The item must be sealed, unused, and in original condition.

—•-It must include all original packaging, tags, and accessories.

—•-All tamper-evident or security seals must be intact, unbroken, and untampered with.

Photo Documentation Requirement

To protect both you and our store, we strongly recommend taking clear, high-resolution photos of the package before opening, showing:

—•-All visible sides of the box.

—•-Tamper-evident seals.

—•-The shipping label.

—•-Any exterior damage.

Blurry, incomplete, or missing photos may delay or reduce refund eligibility.

Refund Process

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Please Note:

—•-Original shipping charges and applicable cancellation or restocking fees are non-refundable, unless the return is due to our error.

—•-If your return is not approved, you will be notified and may request the item returned to you at your expense.

—•-Return labels provided by us are billed at standard ground rates and will be deducted from your refund total unless we are at fault.

—•-Refund processing times may vary depending on your bank or payment provider.

Refunds are only issued for products purchased directly from The Jolly Roger Store. We do not process refunds for items purchased through third-party resellers or platforms.

SHIPPING

If you're requesting a return, exchange, or refund, you must contact us first at returns@thejollyrogerstore.com and receive approval. Unauthorized returns may be denied or delayed.

Return Shipping Costs

—•-Return shipping is the customer's responsibility unless due to our error.

—•-If we provide a return label, the cost will be deducted from your refund at standard ground carrier rates.

—•-We strongly recommend using a trackable service; we are not liable for lost or damaged return shipments.

Shipping Times for Exchanges

Replacement items are shipped once the original item is received and inspected. Shipping times may vary by location and item availability.

Shipping Liability

—•-We are not liable for delays, losses, or delivery issues caused by the carrier, incorrect addresses, or freight forwarding services.

—•-Customers are responsible for any additional fees, customs duties, or taxes incurred during delivery.

—•-Once an order is dispatched, the delivery address cannot be changed.

DISCOUNTED ITEMS

—•-Items purchased with a discount (sale, promo code, etc.) are eligible for return unless marked Final Sale.

—•-Refunds are based on the amount paid, not the item’s full list price.

—•-Items marked Final Sale or “Non-Returnable” at checkout are not eligible for return, exchange, or refund.

—•-If a return disqualifies your order from a promotion (e.g., Buy One Get One Free), the promotional item must also be returned, or your refund may be adjusted accordingly.

RETURN & REFUND POLICY

CANCELLATIONS

You may request to cancel your order at any time before the order has been marked as “Dispatched” in our system. An order is considered dispatched once a shipping label has been generated, a tracking number assigned, or the item has entered the final shipping process.

For cancellations made before dispatch, a 5% cancellation fee will be deducted from your refund to cover non-refundable payment processing costs.

Pre-Order Items

Items labeled as “Pre-Order” are not yet released and will ship on or after the listed release date at the time of purchase.

If you wish to cancel a pre-order, the following terms apply:

Cancellations made 30 or more days before the listed release date qualify for a full refund with no cancellation fee.
Cancellations within 30 days of the release date may be subject to the standard 5% cancellation fee, or may be declined if the order is already in fulfillment.
If the release date is delayed by the manufacturer or publisher by more than 14 days, you may cancel your pre-order at any time before it ships for a full refund with no cancellation fee.

The “expected release date” is based on information available at the time of purchase and is subject to change by the manufacturer or distributor.

Limits & Abuse Prevention

We reserve the right to limit or deny cancellation requests from customers showing patterns of excessive cancellations or suspected abuse.

RETURNS

We offer a 30-day return window. You must initiate your return within 30 calendar days of receiving your order, as confirmed by tracking data.

Return Eligibility

To qualify for a return:

The item must be sealed, unused, and in its original condition
All original packaging, inserts, tags, and accessories must be included
A valid Return Merchandise Authorization (RMA) number must be obtained from us before sending any item back

Approved returns must be shipped within 7 days of receiving RMA approval. Returns shipped after this period may be denied.

Non-Returnable Items

Unless damaged or defective, the following items are not eligible for return:

Opened or unsealed trading card products (e.g., booster packs, booster boxes, starter decks)
Opened board games or miniatures
Pre-owned or secondhand items
Digital or downloadable content (e.g., codes, PDFs, redemption cards)
Limited edition or pre-order exclusives clearly marked as “Non-Returnable” at checkout

Items returned with signs of opening, tampering, resealing, or misuse will be declined for refund or exchange.

DAMAGES & ISSUES

Please inspect your order immediately upon delivery. If an item arrives damaged, defective, or incorrect, you must contact us within 3 calendar days of delivery (per tracking confirmation).

To report an issue, email us at returns@thejollyrogerstore.com with:

A description of the issue
Clear, high-resolution photos of:

The damaged or defective item (from multiple angles)
The shipping box
The original label and any visible damage

Once verified, we will offer a resolution, which may include:

A replacement item
A full or partial refund
Store credit

Important:

Claims submitted after 3 days of delivery may not be eligible for resolution. Items with signs of intentional damage or misuse are not eligible for compensation.

EXCHANGES

We offer exchanges only for items that arrive damaged or defective.

To qualify for an exchange, you must:

Inspect your order upon delivery
Contact us within 3 calendar days
Provide clear photos (see "Damages & Issues" section)

If a replacement is unavailable, we will offer a full refund or store credit. If you prefer not to receive a replacement, a refund may be issued instead.

Important:

Exchanges will not be issued without prior approval
Items with intentional damage or misuse are not eligible
We do not offer exchanges for buyer’s remorse, wrong size ordered, or change of mind

REFUNDS

Once we receive your return, we will inspect it to ensure it meets all criteria:

The item must be sealed, unused, and in original condition
It must include all original packaging, tags, and accessories
All tamper-evident or security seals must be intact, unbroken, and untampered with

Photo Documentation Requirement

To protect both you and our store, we strongly recommend taking clear, high-resolution photos of the package before opening, showing:

All visible sides of the box
Tamper-evident seals
The shipping label
Any exterior damage

Blurry, incomplete, or missing photos may delay or reduce refund eligibility.

Refund Process

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Please Note:

Original shipping charges and applicable cancellation or restocking fees are non-refundable, unless the return is due to our error
If your return is not approved, you will be notified and may request the item returned to you at your expense
Return labels provided by us are billed at standard ground rates and will be deducted from your refund total unless we are at fault
Refund processing times may vary depending on your bank or payment provider

Refunds are only issued for products purchased directly from The Jolly Roger Store. We do not process refunds for items purchased through third-party resellers or platforms.

SHIPPING

If you're requesting a return, exchange, or refund, you must contact us first at returns@thejollyrogerstore.com and receive approval. Unauthorized returns may be denied or delayed.

Return Shipping Costs

Return shipping is the customer's responsibility unless due to our error.
If we provide a return label, the cost will be deducted from your refund at standard ground carrier rates.
We strongly recommend using a trackable service; we are not liable for lost or damaged return shipments.

Shipping Times for Exchanges

Replacement items are shipped once the original item is received and inspected. Shipping times may vary by location and item availability.

Shipping Liability

We are not liable for delays, losses, or delivery issues caused by the carrier, incorrect addresses, or freight forwarding services.
Customers are responsible for any additional fees, customs duties, or taxes incurred during delivery.
Once an order is dispatched, the delivery address cannot be changed.

DISCOUNTED ITEMS

Items purchased with a discount (sale, promo code, etc.) are eligible for return unless marked Final Sale.
Refunds are based on the amount paid, not the item’s full list price.
Items marked Final Sale or “Non-Returnable” at checkout are not eligible for return, exchange, or refund.
If a return disqualifies your order from a promotion (e.g., Buy One Get One Free), the promotional item must also be returned, or your refund may be adjusted accordingly.

_{This policy applies only to customers in the}_{United States}_{and is governed by}_{U.S. consumer protection laws}_.
_{Nothing in this policy overrides your statutory rights}_{under applicable law, including your right to a refund for defective goods.}

Welcome aboard to
The Jolly Roger Store

Your trusted port for premium trading cards, hobbies, and collectibles. Set sail on a journey to discover rare treasures, explore our handpicked selection, and chart your course to the ultimate collection.

Title

info@thejollyrogerstore.com

2300 W 7th Street
Suite 108-194

Fort Worth, TX

76107

Return & Refund Policy

Shipping Policy

Private Policy

Terms of Service Policy

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Welcome aboard to

The Jolly Roger Store

Your trusted port for premium trading cards, hobbies, and collectibles. Set sail on a journey to discover rare treasures, explore our handpicked selection, and chart your course to the ultimate collection.

Title

info@thejollyrogerstore.com

2300 W 7th Street
Suite 108-194

Fort Worth
76107

Return & Refund Policy

Shipping Policy

Private Policy

Terms of Service Policy

About Us

Contact Us

Title

FOLLOW OUR SOCIALS

Title